2024 Outsourcing Benchmarks, EMEA

June 27th, 2024

With contributors:

Paul McKay , Jeffrey Rajamani , Christian Prandi , Hannah Jachim , Frank Harris

This data-driven report outlines important operational benchmarks from Information Services Group (ISG) for outsourcing in infrastructure management, application management, workplace services, and service desk in EMEA. We share insights on four industries: business services and supplies, diversified financials, healthcare equipment and services, and insurance. Understanding these benchmarks and their implications will help tech leaders examine and adjust their outsourcing strategies, priorities, and roadmaps.

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