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For Customer Experience Professionals

A European Perspective On The Future Of Work For 2021

Use Employee Experience To Navigate The Ongoing Pandemic Crisis

April 14, 2021


Why Read This Report

European business leaders' hopes of a return to normal in 2021 are slowly fading away. Vaccines will roll out at different speeds across Europe, forcing firms to design and implement tailored local strategies and policies. While 2021 will be a year of hybrid experiences and growing fragmentation, European businesses must get ready for a post-pandemic world. They must target new business opportunities, devise an "office + anywhere" work policy, and plan a way to return to business travel. Boosting employee experience (EX) will be key in these endeavors. This report helps European business leaders optimize their EX initiatives throughout 2021.

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