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For Customer Experience Professionals

A Three-Step Approach To Jump-Starting CX Transformation In Government

Government Organizations Are Making Inroads But Have A Long Journey Ahead

August 25, 2020

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Why Read This Report

High-quality customer experience (CX) drives mission success. When government CX improves, customers engage, trust, and forgive; government operations run more smoothly and cost less; and people's faith in the country rises. Although government organizations have pursued CX improvements, many of these initiatives have stalled. This report outlines the three fundamental steps that government CX professionals can take to jump-start their shift to becoming a customer-centric organization.

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Table of Contents

  • Government Organizations Take A Scattershot Approach To CX
  • Take Three Steps To Make Government Customer-Centric
  • Recommendations

  • Start Your Customer-Centric Culture Transformation Today
  • Supplemental Material
  • Related Research Documents

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