A Picture's Worth 1,000 CX Strategy Slides

The Right Way To Illustrate Your Customer Experience Vision To Achieve Clarity And Buy-In
May 5th, 2016
With Contributors:
John Dalton
William Willsea
and Kara Hartig


Firms build great customer experiences on solid strategies that people sharing a common vision execute. But most companies will find that their employees and executives lack a shared understanding of this vision. And it's no surprise, given the propensity

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