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For Sourcing & Vendor Management Professionals

Align Your IT Services Strategy With The Business

May 3, 2012

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Why Read This Report

Third-party IT services providers are in increasing demand as IT and business executives seek to optimize and innovate. While a few large multinational and Indian vendors tend to dominate the IT services provider landscape, there is a growing appetite for specialist or niche providers to provide best-of-breed solutions or services. This makes selecting an IT services provider even more challenging and requires that companies use a structured yet flexible approach to vendor evaluation. This document will help clients evaluate potential suppliers using a multiphased approach that focuses on company risk, people, service capability, and ease of doing business.

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Table of Contents

  • Getting The Right Mix Of Vendors Is A Challenge
  • Base Evaluation Criteria: Making Sure Your Services Provider Is Legit
  • Now It's Time To Evaluate The People: Human Capital Management
  • Can The Provider Satisfy Your Business And Technical Needs?
  • The Ease Of Doing Business
  • RECOMMENDATIONS

  • Map Your Evaluation Criteria To Vendor And Service Type
  • WHAT IT MEANS

  • More Service Provider Types Are Required
  • Supplemental Material
  • Related Research Documents

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