Align Your IT Services Strategy With The Business
May 3, 2012
Why Read This Report
Third-party IT services providers are in increasing demand as IT and business executives seek to optimize and innovate. While a few large multinational and Indian vendors tend to dominate the IT services provider landscape, there is a growing appetite for specialist or niche providers to provide best-of-breed solutions or services. This makes selecting an IT services provider even more challenging and requires that companies use a structured yet flexible approach to vendor evaluation. This document will help clients evaluate potential suppliers using a multiphased approach that focuses on company risk, people, service capability, and ease of doing business.
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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
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Table of Contents
- Getting The Right Mix Of Vendors Is A Challenge
- Base Evaluation Criteria: Making Sure Your Services Provider Is Legit
- Now It's Time To Evaluate The People: Human Capital Management
- Can The Provider Satisfy Your Business And Technical Needs?
- The Ease Of Doing Business
- Map Your Evaluation Criteria To Vendor And Service Type
WHAT IT MEANS
- More Service Provider Types Are Required
- Supplemental Material
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