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For Enterprise Architecture Professionals

Analytics, Cloud, And Intelligent Content Services: Stay Ahead Of The Curve

Benchmarks: The Enterprise Content Management Playbook

November 6, 2020

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This is the Benchmarks report in The Enterprise Content Management Playbook For 2021.

Why Read This Report

Benchmarks provide enterprise architecture (EA) professionals and their content management program peers with data to inform their roadmaps. Use this report to gauge how other organizations invest in enterprise content management (ECM) for better employee engagement, automation, and customer experience. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • ECM Deployments Continue To Grow, But Challenges Persist
  • Benchmark ECM Programs Against Top Business Objectives
  • Recommendations

  • Benchmark ECM Progress Against Key Market Imperatives
  • Supplemental Material
  • Related Research Documents

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