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For Application Development & Delivery Professionals

Artificial Intelligence Supercharges Speech Analytics

Drive Marketing, Sales, And Service Improvements With Deeper Insights

September 18, 2017

Why Read This Brief

Enterprises can extract an unprecedented level of business insight from customer conversations thanks to new advancements in artificial intelligence (AI). A new generation of AI-enhanced speech analytics apps is surfacing more valuable, actionable insights faster and with greater accuracy. Early adopters are using these apps to dramatically improve sales effectiveness and customer service. This report outlines the opportunity and ways that application development and delivery (AD&D) professionals can leverage AI for speech analytics.

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Table of Contents

  • Customer Conversations Are An Untapped Gold Mine
  • AI Cuts Through The Complexity Of Customer Conversations
  • Five Ways To Leverage AI For Speech Analytics
  • What It Means

  • AI Will Help Machines Understand Us
  • Supplemental Material
  • Related Research Documents

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