Save or Share this Report

For CMO Professionals

Assess The Impact Of Touchpoints Along The Consumer Path-To-Purchase

How Research Touchpoints Affect Consumer Spending

April 9, 2013


Why Read This Report

Consumers connect with brands throughout the customer life cycle — they discover, explore, buy, and engage using a multitude of touchpoints. In the explore phase, consumers use a variety of information sources and channels to research the products and services they discover. But some sources are more effective than others at driving consumers to the buy phase and have a stronger influence on the price they ultimately pay for their purchase. This document is part of a four-report series of Forrester reports on how consumers progress through each phase of the customer life cycle. It examines consumers' most influential research sources for their purchase and the premium they pay, using our touchpoint-analysis framework.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • Consumers Rely On Various Sources For The Research Process
  • Supplemental Material
  • Related Research Documents

Recommended Research