Report

Automation Technologies For Customer Engagement

Applying Artificial Intelligence And Robotics To The Customer Journey Sets The Stage For Long-Term Digital Transformation
July 31st, 2017
With Contributors:
Christopher Voce
Jennifer Wise
Clare Garberg
and Diane Lynch

Summary

Infrastructure and operations (I&O) leaders have traditionally targeted and implemented automation technologies to cut costs. But the new opportunity in the age of the customer is engagement: deploying technologies that will help customers receive better

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