How To Succeed At Process Automation In A Digital World

September 2nd, 2015

Clay Richardson

With contributors:

Christopher Mines , Claudia Tajima , Christine Turley

Summary

This report outlines emerging methods and techniques for driving digital business automation. It will help business process leaders evaluate and identify new process designs, methods, and approaches in order to elevate business process improvement programs, since traditional modeling-based process improvement often doesn't result in improved customer experience (CX). These new approaches increase the chances that such programs will deliver improved customer outcomes, which is the goal of digital business transformation. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.