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For Customer Experience Professionals

Avoid These 14 CX Misconceptions

March 19, 2018

Why Read This Report

To provide a great customer experience (CX) reliably and efficiently, companies must master all six competencies of CX management (CXM). However, misconceptions can cause even the most experienced CX professionals to stumble along the path to CXM maturity. In this report, we detail the most common misunderstandings and explain how CX professionals can get back on track.

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Table of Contents

  • Avoid These Misconceptions As You Pursue CX Management Maturity
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