BMC Finally Puts The "B" Into BSM

November 12th, 2008

Summary

While BMC has espoused its Business Service Management (BSM) vision for many years, along with numerous other vendors, we believe the June 2008 acquisition of niche management vendor ITM Software will provide a significantly improved, business-oriented toolset for managing enterprise IT. The challenge for IT organisations, through at least 2015, will be to both improve overall IT maturity and garner sufficient internal support to invest in the potential improvements that such a toolset can offer. We foresee initial success in Asia Pacific, through at least 2011, to be limited primarily to leading IT performers in Australia, Japan, Korea, New Zealand, and Singapore.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.