BUILD TRUST AND AGILITY WITH AN EA PROCESS FRAMEWORK

May 15th, 2012

Brian Hopkins VP, Emerging Tech Portfolio

With contributors:

Gene Leganza , Alex Cullen , Henry Peyret , Randy Heffner , Mackenzie Cahill , Tim DeGennaro

Summary

This report outlines the process framework of Forrester's solution for enterprise architecture (EA) professionals building a high-performance EA practice. The process framework links EA activities to business change efforts, ensuring alignment and enhancing organizational agility. EA teams that are just starting out will benefit from this framework in its entirety, while mature EA organizations can employ it to make incremental improvements. Delivering and managing technology is complicated, involving many stakeholders and processes. Enterprise architects often struggle to demonstrate value to stakeholders because the practice of EA is much broader than the responsibilities of individuals with "architect" in their title. The process framework helps enterprise architects overcome this challenge by clarifying the processes that EA organizations own and those that they influence as part of a broader practice of architecting the enterprise.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.