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Best Practices: Demand Management

September 13, 2007

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Why Read This Report

Retailers and consumer goods manufacturers with more complex and extended supply chains, more sophisticated market segmentation, and highly empowered consumers face daunting challenges to elegantly match supply and demand. Yet some manage to accurately forecast demand across millions of item-location combinations, place inventory and reserve logistic capacity at just the right time in just the right place in the supply network, and manage price changes so as to balance supply and demand in each period and location. To uncover demand management best practices, Forrester spoke with leading retail and consumer goods firms and their technology partners. We found best practices in four areas: 1) collaborative planning; 2) transparent allocation and replenishment; 3) demand shaping; and 4) integrated sales, operations, and inventory planning.

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Table of Contents

  • Demand Planning And Forecasting Implementation Challenges Abound
  • Demand Management Implementation Best Practices
  • Best Practice No. 1: Collaborative Demand Forecasting
  • Best Practice No. 2: Transparent Allocation And Replenishment
  • Best Practice No. 3: Demand Shaping
  • Best Practice No 4: Full Sales, Operations, And Inventory Planning
  • Forrester's Demand Management Next Practices
  • Identifying Your Challenges
  • Measuring Your Success
  • Case Studies
  • Supplemental Material
  • Related Research Documents

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