Best Practice Report

Best Practices: Establishing Trusted Partnerships With Your Key Software Providers

External Partnerships, Based On Trust And Shared Goals, Are Vital To Delivery Of The BT Agenda

December 9th, 2014
Duncan Jones, null
Duncan Jones
With contributors:
Christopher Andrews , Diego Lo Giudice , John Rymer , Victoria Boutan , Carmen Margarit-Stoica

Summary

Everyone talks about "strategic partners," but Forrester's research has found that few supplier relationships actually deserve that accolade. This report is a must-read for sourcing and vendor management (SVM) leaders who want to help their application development and delivery (AD&D) colleagues deliver great software to support a digital transformation or deliver a superior customer experience. Together, you'll need to complement scarce internal resources with external expertize and vision, and understand that today's transactional commercial models don't support the agile, co-creative development models that will be key to success. You'll therefore need to find a new way to work more closely with a few strategic providers of software products, platforms, and services. This report describes how to do that, using the best practices that Forrester's research has identified for nurturing strong, long-lasting relationships with an organization's most important suppliers.

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