Trends Report

Best Practices For Selecting And Managing Your SAP Implementation Provider

Lessons Learned From Interviewing SAP Client References

May 18th, 2009
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Christine Ferrusi Ross , Philipp Karcher

Summary

Forrester surveyed 154 SAP implementation client references and found that they were most satisfied with providers' technical expertise and pricing transparency, but rated them lower on change management, training, and skills transfer. References also voiced concerns around access to SAP resources, providers' industry-specific knowledge, and cultural fit. This report outlines these issues and provides guidelines for addressing them during provider selection as well as how to best mitigate their effects during the relationship.

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