Best Practice Report

Best Practices In Australian Mobile Banking Functionality

CommBank And Westpac Charge Ahead With Impressive Functionality

August 2nd, 2018
Zhi-Ying Barry, Principal Analyst
Zhi-Ying Barry Principal Analyst
With contributors:
Aurelie L'Hostis , Benjamin Ensor , Michael Barnes , Seles Sebastin , Bill Nagel

Summary

Mobile apps are the touchpoint of choice for millions of Australians to do their banking and manage their finances. With expectations rising, digital banking teams know that they need to improve their mobile apps to ensure that they build mobile banking experiences around customer needs. For this report, Forrester reviewed the mobile apps of the Big Four banks in Australia to help digital business strategy professionals at banks understand what mobile features are on offer today, what banks need to add, and what constitutes best practice.

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