Best Practices: Sourcing Telecommunications Services In Asia Pacific
January 3, 2014
Why Read This Report
Sourcing and vendor management (SVM) professionals in Asia Pacific who are responsible for telecom and mobility (T&M) services at their organizations face three main challenges: lower than expected cost savings from key suppliers; poor or inconsistent service quality in different regions; and a lack of flexibility in contracting and pricing. These challenges are not limited to the region; they're broadly consistent with the responses to our global Forrsights Networks And Telecommunications Survey, Q1 2013. Organizations everywhere need to address these challenges throughout the T&M service contract life cycle — from the request for proposal (RFP) process to contract negotiations and all the way through to service and provider performance reviews. But sourcing T&M services in Asia Pacific doesn't just require a centrally governed contract for evaluating and comparing suppliers' overall capabilities and those of the technical solutions offered — organizations also need to balance service levels with service costs and the provider's demonstrated commitment to flexibility and innovation.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Table of Contents
- Cost, Consistency, And Flexibility Are Common Sourcing Challenges
- Sourcing And Vendor Management Is More Art Than Science
- Build A Trustworthy Supplier Relationship Through Openness
WHAT IT MEANS
- SVM Pros Must Deliver Value Beyond Telecom Expense Management
- Supplemental Material
- Related Research Documents
Vendor Landscape: The Digital Transformation Capabilities Of Large Services Providers
September 26, 2016 | Liz Herbert
Brief: Making Sense Of The Digital Services Tsunami
January 29, 2015 | Frederic Giron
Predictions 2014: Digital Experience Delivery Matures With Smart Investment
February 3, 2014 | Mark Grannan