Report

Best Practices: Customer Call Center Authentication

Prioritize Implicit Biometrics And Phone Reputation To Reduce Customer And Agent Friction
March 22nd, 2019
With Contributors:
Benjamin Corey
and Andrew Reese

Summary

Customer call center authentication (CCCA) combines human and machine processes, tools, and technologies. The call center is invariably the channel of last resort for customers looking to get things done, but it's still a largely analog avenue riddled wit

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