Best Practices For A Customer-Obsessed Tech Transformation In Government

Drive Customer Centricity With An Adaptive Approach To Technology Management
September 24th, 2020
With Contributors:
Jennifer Belissent, PhD
James Staten
Elitsa Kortenska
and Peggy Dostie


Technology transformation is a fundamental pillar for reforming the overall workings of government. Government priorities of more citizen engagement, improved government productivity, and higher economic growth all depend on digital technology. Technology

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.