Best Practices For eCommerce And Retail Fraud Management

Balancing Secure Customer Experiences With Fraud Management Efficiency
July 21st, 2020
With Contributors:
Benjamin Corey
and Peggy Dostie


eCommerce and retail fraud management (ERFM) is a tightrope that forces security and risk (S&R) pros to balance the business need for frictionless customer experiences with fraud avoidance. This document provides best practices and metrics based on interv

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.