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For Infrastructure & Operations Professionals

Beware The Automation Paradox

Prepare For An Automated World Full Of Surprises And Requiring Higher Skills

October 4, 2019


Why Read This Report

Automate all the easy things, and what's left for people to do? The hard things. This maxim has never been truer. Automation reduces toil, but is this always a good thing? When systems become too automated, their behavior becomes harder and harder to predict, and setting them straight when they go wrong requires deeper and deeper expertise. This report dives into this automation paradox phenomenon and how infrastructure and operations (I&O) professionals can address it.

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Table of Contents

  • Automation In All Forms Is Expanding And Accelerating
  • Even The Best-Laid Plans Of Automation Can Go Awry
  • Learn From Decades Of Industrial Engineering Experience
  • Recommendations

  • Counter The Paradox: Invest In People, Culture, And Observability
  • What It Means

  • Ender's Game Is The Endgame
  • Supplemental Material
  • Related Research Documents

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