Report

Boost CX Quality By Using IoT In Customer Journeys

Journey Analytics Platforms Will Integrate IoT For CX Pros
March 15th, 2018
With
and Annika Gunderson

Summary

Customer expectations for high-quality touches are expanding beyond the mobile and web realms. Internet-of-things (IoT) technology offers new capabilities to sense and control physical products and real-world experiences. So, CIOs and customer experience

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