Trends Report

Brief: Five Ways To Help Federal S&R Pros Boost Customer Experience

January 7th, 2016
Andras Cser, Vice President, Principal Analyst
Andras Cser Vice President, Principal Analyst
Rick Parrish, Vice President, Research Director
Rick Parrish Vice President, Research Director
Allegra Burnette, null
Allegra Burnette
With contributors:
Stephanie Balaouras , Alexander Spiliotes , Merlina McGovern

Summary

In response to a spate of devastating breaches, federal agencies plan to implement security enhancements like multifactor authentication. However, federal agencies are also dealing with a history of customer experience (CX) issues stemming from the government's scale, bureaucracy, and responsibilities. This brief details five steps federal security and risk (S&R) pros can take to provide more consistently positive CX as they bolster security.

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