Brief: How QVC Creates Great Omnichannel Customer Experience

August 7th, 2015
John Dalton
Deanna Laufer
and Kara Hartig


At Forrester's CXNYC 2015 Forum for customer experience (CX) professionals, QVC shared the practices it follows to create a great omnichannel customer experience. In addition to being a leader in Forrester's US Customer Experience Index (CX Index™), Q1 20

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