Trends Report

Brief: Key Takeaways From Forrester's Forum For CX Professionals EMEA 2014

January 8th, 2015
Tony Costa, null
Tony Costa
With contributors:
John Dalton , Harley Manning , Corey Stearns

Summary

At Forrester's Forum For Customer Experience Professionals EMEA, speakers discussed key practices necessary for delivering a great customer experience (CX) and ways to overcome obstacles that stymie CX improvements. In the age of the customer, the majority of companies are already delivering good experiences that meet customer expectations; to differentiate in this competitive environment requires a strategic focus, empowering customer-centric employees, and design.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.