Trends Report

Brief: Salesforce Project Best Practices

How To Work With Partners In Agile, Business-Centric Models

June 30th, 2015
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Christopher Andrews , Arelai Ephraim

Summary

Salesforce continues its dominance as a leading choice for cloud CRM and cloud platform for companies of all sizes. Salesforce projects are rising in scale, with many now exceeding $10 million per year. Happy Salesforce customers tell us that their Salesforce projects are central to improved customer experience, real-time collaboration, and greater speed of business. But, they also tell us that the projects challenge their traditional methods for selecting and working with implementation partners. This report discusses key challenges that application development and delivery (AD&D) professionals encounter when working with Salesforce implementation partners in larger deals — and what to do to mitigate these.

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