Trends Report

Brief: Three Digital Leadership Plays Challenge CIOs To Drive Change In Tech Management

The US Digital Services Playbook Series

October 14th, 2014
Nigel Fenwick, null
Nigel Fenwick
Jennifer Belissent, PhD, null
Jennifer Belissent, PhD
With contributors:
Amanda LeClair , Chip Gliedman , Peter Burris

Summary

In August, the White House announced the creation of the US Digital Service and concurrently released a US Digital Services Playbook. This playbook, which spans the fields of customer experience, digital governance, development and operations, and data analytics, provides federal CIOs a modern and reliable approach to improving federal digital services. In this report, the third in our series on the new federal playbook, we offer CIOs guidance for implementing and improving upon the three plays that focus on digital leadership.

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