Brief: What CX Pros Can Learn From Web Summit 2015
January 8, 2016
Why Read This Brief
The recent Web Summit in Dublin brought together tens of thousands of entrepreneurs, investors, designers, developers, and other attendees and speakers. Together, they explored current trends and discovered emerging talent, ideas, and businesses. Forrester has distilled these three days into three key themes for customer experience (CX) professionals.
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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
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