Report

Brief: Don't Make Your Customers Call You For Service

Invest In Self-Service And Low-Friction Channels To Gain Customer Loyalty
May 16th, 2016
With Contributors:
and Peter Harrison

Summary

Customers increasingly use web and mobile as a first point of contact for customer service. Across all generations, they also increasingly rely on digital channels like chat. Customers expect companies to value their time, and these channels provide ways

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