Trends Report

Brief: E-Signature Transactions Topped 210 Million In 2014

Transaction Volume Will Exceed 700 Million By 2017

May 19th, 2015
With contributors:
Elizabeth Cullen , Alex Cullen

Summary

Using a pen to sign a physical receipt or contract is fast becoming obsolete. Enterprises' efforts to digitize transactional processes are driving the transition to electronic signatures, an undertaking now eased by the software-as-a-service (SaaS) delivery model. To test these assumptions and help enterprise architecture (EA) professionals gather support for e-signature initiatives, Forrester spoke with nine market-leading vendors to understand adoption trends over the past three years. The results show that enterprises and consumers clearly recognize the benefits of adopting e-signature software and services. This enthusiasm has led to a 53% average annual growth in the use of e-signatures since 2012, with the number of transactions settled using e-signatures topping 210 million in 2014 and likely to reach more than 700 million in 2017.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.