Brief: Why The Sharing Economy Matters For Customer Experience Professionals

February 25th, 2015
With Contributors:
John Dalton
and Curt Nichols


In the past few years, thousands of companies that eschew traditional business models in favor of digital platforms have popped up to deliver peer-to-peer services to customers. These companies, including Lyft, Airbnb, Lending Club, and Rent The Runway, c

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