Trends Report

Build An Operations Stairway To The Mobile Future

Take Seven Steps Now Under The Charter Of A Mobility Council

October 17th, 2011
Ted Schadler, Vice President, Principal Analyst
Ted Schadler Vice President, Principal Analyst
Jeffrey Hammond, null
Jeffrey Hammond
Brownlee Thomas, Ph.D., null
Brownlee Thomas, Ph.D.
Christian Kane, null
Christian Kane
Benjamin Gray, null
Benjamin Gray
With contributors:
Khalid Kark , Matthew Brown , Heather Martyn

Summary

Smartphones, tablets, and the rise of bring-your-own (BYO) devices have put tremendous pressure on IT to revamp and rethink its mobile strategy: everything from procurement and development to security and app stores. This report introduces seven steps that content and collaboration professionals must take to support smartphones and tablets: 1) workforce segmentation; 2) tiered device management and security; 3) app prioritization; 4) multiplatform development; 5) new funding for infrastructure; 6) new reimbursement policies; and 7) a focus on the emerging enterprise app store. To turn this collection of steps into a mobile program, IT leaders should designate a mobility czar and charter a mobility council to deal with the priorities, policies, governance, and funding of employee and customer apps.

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