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For CIOs

Build Your Adaptive IT Operating Model Iteratively

Focus On Structure After You Have Defined Your Customers, Service, And Capabilities

November 20, 2019

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Why Read This Report

Firms that have obtained the highest levels of customer obsession have done so by adopting well-designed adaptive operating models. Firms that fail to meet customer obsession expectations struggle because they only focus on people, process, and technology rather than the full array of operating model elements. CIOs can improve their firm's operating model design by following a proven iterative process. This report lays out the key phases of designing an IT operating model.

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Table of Contents

  • CIO Success Depends On Their Function's Adaptiveness
  • The Operating Model Reference Architecture Forms Design Scope
  • Four Phases Drive The Adaptive Operating Model Design Process
  • Recommendations

  • Build An Adaptive Operating Model That Delivers Stakeholder Value
  • Related Research Documents

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