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For Infrastructure & Operations Professionals

Put A Plan In Place To Improve The Employee Experience

Strategic Plan: The Employee Experience Playbook

November 17, 2017

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This is the Strategic Plan report in The Employee Experience Playbook For 2020.

Why Read This Report

Few areas of technology are as fundamental to the employee experience (EX) as the devices and software they use. But chances are, your firm and executive colleagues view them as a cost and risk center. Changing this perception starts with documenting precisely how your technology investments and strategy link to the employee experience strategy and goals of your business. This report helps infrastructure and operations (I&O) pros develop a strategic plan for employee-facing technology and shows what to include, how to put it together, and how to keep it relevant and alive. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to include our most recent data and research insights on trends and technology tools.

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Table of Contents

  • A Zealous Focus On Productivity Is Critical For Employee Experience
  • What To Include In The Plan
  • Guide The Tech Organization To Know What (And What Not) To Do
  • Recommendations

  • Demonstrate How The Strategic Plan Supports Business Goals
  • Supplemental Material
  • Related Research Documents

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