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For Infrastructure & Operations Professionals

Build Your Workforce Enablement Strategic Plan

February 13, 2017

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This is the Strategic Plan report in The Workforce Enablement Playbook For 2017.

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Why Read This Report

Few areas of technology are as fundamental to customer interaction and business execution as the devices and software that employees use. But chances are, your firm and executive colleagues view them as a cost and risk center. Changing this perception starts with describing precisely how your workforce enablement investments and strategy link to the customer-obsessed strategy and goals of your business. This report helps infrastructure and operations (I&O) pros develop a strategic plan for workforce enablement and shows you what to include, how to put it together, and how to keep it relevant and alive. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to include our most recent data and research insights on trends and technology tools.

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Table of Contents

  • Employees Of A Customer-Obsessed Enterprise Need The Right Tools
  • What To Include In The Plan
  • The Strategic Plan Will Guide I&O To Know What (And What Not) To Do
  • Recommendations

  • Demonstrate How The Strategic Plan Supports Business Goals
  • Supplemental Material
  • Related Research Documents

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