Report

Build An Outside-In Contact Center Roadmap

Roadmap: The Contact Centers For Customer Service Playbook
December 31st, 2020
With Contributors:
Hailey Colin
and Diane Lynch

Summary

In most industries, a large percentage of customer contacts need support from contact center agents. Developing a solid contact center roadmap in the context of a broader customer experience (CX) ecosystem allows enterprises to differentiate themselves fr

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