Skip to main content

Save or Share this Report

For Security & Risk Professionals

Building A Customer-Obsessed IAM Team

Organization: The Identity And Access Management Playbook

June 3, 2020


Playbook icon

This is the Organization report in The Identity And Access Management Playbook For 2020.

Why Read This Report

For security and risk (S&R) leaders building a comprehensive customer identity and access management (CIAM) strategy for their digital business, this report provides job descriptions and an overview of the skills required to manage CIAM effectively. This report also details hiring best practices and the typical organizational ownership of CIAM and how it plays with other technology management and business teams.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Customer Obsession Demands An Effective CIAM Team
  • An Effective CIAM Team Demands Four Essential Roles
  • CIAM Skills Must Be Cultivated Over Time
  • Recommendations

  • Use CIAM To Help The Business Win, Serve, And Retain Customers
  • Supplemental Material
  • Related Research Documents

Recommended Research