Business Case Report

Building The Integrated Retail Commerce Business Case

Scott Compton
 and  five contributors
Mar 24, 2022

Summary

Digital retail is an integral part of the overall retail picture. Forrester forecasts that US e-commerce will account for 28% of total US retail sales by 2024. This report gives digital business strategy professionals a structure with which to build a solid business case across physical stores and digital resources so they can capture the business value of digital investments and build support for their initiative.

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