Trends Report

Business Capability Architecture: Use Business Outcomes To Drive Technology Strategy

December 17th, 2010
Randy Heffner, null
Randy Heffner
With contributors:
Mike Gilpin , Alex Cullen , Lauren Blackburn

Summary

Business capability maps, as a key element of business architecture, are central to laying a new and better foundation for technology strategy. To build on this foundation, we introduce Forrester's Business Capability Architecture, which establishes an architectural structure for consistent, business-focused design from the top levels of enterprise architecture planning down through the implementation of your running business in the digital age. Architects should begin to evolve their design models toward business capability implementations, directly connecting pursuit of continuous business improvement with the ongoing business and technology change necessary to deliver it.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.