Business Technology Resiliency Matters More Than Ever
A Multidimensional Approach Can Achieve Dependability When You Need It Most
January 10, 2017
Why Read This Brief
Businesses are suffering increasing downtime due to technology failure or hacking events that are damaging their precious brands. Technology makes you competitive and improves the customer experience, but its complexity also increases fragility. Infrastructure and operations (I&O) pros must develop a more comprehensive business technology (BT) resiliency strategy to mitigate risks to their brands. This report helps I&O pros uncover reasons that demand a better BT resiliency plan to serve customers and businesses alike and what they can do about it.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($349 USD).Purchase
Mantra For Customer-Obsessed Software Leaders: Deliver More, Develop Less
January 18, 2017 | John R. Rymer
How To Build An Interaction Innovation Lab That Differentiates Your Digital Business
January 17, 2017 | J. P. Gownder
ChatOps: The Missing Ingredient To Improve Customer Experience
January 6, 2017 | Elinor Klavens