Trends Report

By 2025, I&O Processes Become Business Services Orchestration

Service Management And Automation Processes Will Evolve Dramatically

March 17th, 2016
Jean-Pierre Garbani, null
Jean-Pierre Garbani
Wolfgang Benkel, null
Wolfgang Benkel
With contributors:
Bobby Cameron , Eveline Oehrlich , Vanessa Wegner

Summary

Forrester believes that business technology challenges the current infrastructure and operations (I&O) model and requires I&O to become an innovative partner that works closely with the business. I&O organizations must therefore change their roles and processes and fundamentally change their production model: They must streamline the supply chain by selecting suppliers that deliver the best cost-to-value ratio, abstract the infrastructure differences through which services are delivered, and use automation to transfer skills to tools to increase speed, reliability, and predictability. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.