CIOs: Business Alignment And BT Enablement Require Business Capability Maps
At Your Level, You Can't Rely On Any Other Single IT Business Model
October 30, 2009
Why Read This Report
CIOs are aggressively tackling their planning and management challenges, deploying tools and building models to address a wide variety of functions like asset management, IT services management, application rationalization, business process efficiencies, and business services management. But these tools each solve only an isolated part of the CIO's planning and management puzzle, and they fail to address business and IT complexities. A growing number of smart CIOs are using business capability maps — high-level models that link a small number of key business capabilities to IT's services. These maps work even when IT has no direct control over the technology, bring a business-value point of view to a wide variety of discussions, and add sufficient incremental value to motivate their ongoing use. CIOs should adopt business capability maps in addition to their other models, updating the maps as part of IT and business change processes and referencing the maps every time IT and the business seek a high-level point of view.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
The IT Management Software Megavendors
August 12, 2009 | Jean-Pierre Garbani
Tech Horizons: ASG's metaCMDB, The Technology That Rocks
June 16, 2009 | Jean-Pierre Garbani
What's After BSM? Understanding The Financials
January 6, 2009 | Peter O'Neill