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CIOs Must Champion Engaging Employee Experiences

CIOs' Focus On The Workforce Experience Aligns Technology With Strategies To Engage And Motivate Productive Workers

May 7, 2013

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Why Read This Report

Innovative products and services plus a laser focus on the customer are the engines of growth in the information economy. To succeed, business leaders must recruit, develop, and sustain an engaged and productive workforce. The CIO should play a key role in helping business leaders achieve their engagement and productivity goals. But the arms-length relationship between IT and the business' talent management strategies means that CIOs must think and act differently to be considered full partners in creating the workforce experience. The mission isn't simply to provide employees with technology — it's to use technology to create experiences that keep employees motivated and productive in service of the business' goals.

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Table of Contents

  • An Engaged Workforce Is Critical For Differentiation And Success
  • Employee-Centric Design Is Key To IT's Role In Workforce Experience
  • RECOMMENDATIONS

  • Use Customer Journey Mapping For Your Workforce
  • WHAT IT MEANS

  • Focus On Design Changes IT's Relationship To The Business And Vendors
  • Supplemental Material
  • Related Research Documents

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