Best Practice Report

CIOs: Plan Effectiveness Review To Squeeze More Value From ERP Investments

August 11th, 2009
George Lawrie, Vice President, Principal Analyst
George Lawrie Vice President, Principal Analyst
With contributors:
Sharyn Leaver , Varun Sedov

Summary

Most CIOs have inherited mature enterprise resource planning (ERP) implementations. As the years pass, the original implementation team disbands, retires, or dies, and the old use cases and best practices start to brown and curl at the edges like the sepia-tinted photos of yesteryear. New users and new challenges threaten the quiet order of standardized processes with urgently required modifications or extensions to the core process that once brought so much harmony. To properly manage the chaos without creating an over-controlling and complex governance structure that inhibits innovation, CIOs should recruit external help and plan systematic reviews of the fit between their ERP-enabled processes and the imperatives of their end use colleagues.

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