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For Security & Risk Professionals

CISOs Need To Add Customer Obsession To Their Job Description

September 4, 2015

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Authors

  • By Martin Whitworth
  • with Christopher McClean,
  • Claire O'Malley,
  • Peggy Dostie

Why Read This Report

Security is an essential component of doing business in today's digital world, and, increasingly, customers will not be willing to hand over their valuable personal information if they believe it will not be properly protected. CISOs must recognize and address this by transforming information security to focus on the needs of the customer. Companies that fail to do so run the risk of losing their customers' trust and business. Now is the time to put customer obsession front-and-center in your security thinking. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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Table of Contents

  • Customers Care About Data Security And Privacy
  • Customers Are Your Most Important Stakeholders
  • Recommendations

  • Redefine Your Security In Terms Of Your Customers
  • Supplemental Material
  • Related Research Documents