CI's Imperative In The Age Of The Customer: Drive Business Success
October 27, 2011
Why Read This Report
To thrive in the age of the customer, companies must become customer-obsessed. Why? Because empowered consumers quickly eat away at traditional areas of competitive advantage — manufacturing strength, distribution power, and information mastery. Customer Intelligence (CI) is a core competence that fuels customer obsession and sets up competitive advantage.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Don't Let Government Derail Your Customer Experience
August 19, 2016 | TJ Keitt
Brief: Why You Must Sharpen Your CX Vision
August 1, 2016 | Deanna Laufer
TechRadar™: Digital Store Customer Experience Technology, Q3 2016
July 27, 2016 | Adam Silverman