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COVID-19, Contactless Payments, And Retailer Concerns: The State Of Payments In The US

Preliminary Findings From “The State Of Retail Payments In 2020” An NRF Study Conducted By Forrester

August 27th, 2020
Lily Varon, Principal Analyst
Lily Varon Principal Analyst
With contributors:
Fiona Swerdlow , Nicole Murgia

Summary

This research previews the biennial study by the National Retail Federation (NRF) and Forrester that profiles US enterprise retailers' views and decisions about payments. The accompanying PDF summarizes our initial findings, including the impact of COVID-19 on retailers’ payment-related priorities, contactless payment adoption, and issues and concerns that retailers have with new payment technologies.

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