Report

CX NYC 2019 Day Two Highlights: Humanizing Radical CX Innovation

Top Takeaways About Employee Experience, Moments That Matter, And Differentiating With Privacy
August 15th, 2019
With
Samuel Stern
Fatemeh Khatibloo
and Shayna Neuburg

Summary

Customer expectations continue to rise faster than companies are making customer experience (CX) improvements. At this year's CX NYC Forum, analysts and practitioners shared new ways for CX pros to innovate and improve CX at a rate that can outpace custom

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.