Report

CX Teams In 2019: What They Do, Where They Report, And Their Size And Budget

February 20th, 2020
With Contributors:
Amelia Nickels
and Shayna Neuburg

Summary

This report summarizes Forrester survey data from May and June 2019 and includes analysis of interviews with CX pros for additional context.

Want to read the full report?

This research is not available for purchase at this time.

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.