Best Practice Report

Capability Maps Anchor Business Complexity

Business Capabilities Linked To A Bill Of IT Set Up Effective Dev, Ops, And Planning

November 16th, 2007
Bobby Cameron, Vice President, Principal Analyst
Bobby Cameron Vice President, Principal Analyst
With contributors:
Gene Leganza , Alex Cullen , Tim DeGennaro

Summary

IT leaders have been challenged to harness the complexity of business as it affects planning, architecture, and IT operations. This complexity is only increasing, driven by mergers and acquisitions, globalization, and decentralized business organizations. CIOs need a tool that can address IT's importance to business success, flex to reflect ongoing business change, and relate the business activities to the bill of IT — IT's hardware, software, and services. Business capability maps provide exactly this tool. These maps provide a picture of the business-IT architecture, relating business capabilities — and their outcomes — to business processes and functions, IT services, and hardware and software. The capability maps have a strong impact across IT — like guiding IT investment decisions and relating IT operational expenses to business results.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.